Company values
It is very important to us that corporate ethics and corporate values are clearly defined in writing, communicated, and lived daily, so that every employee has a point of reference for their decisions in dealing with customers, suppliers, and colleagues.
Every employee represents the company they work for through their communication style and behavior. In order to build as uniform communication and behavior as possible, firmly defined corporate values are indispensable.
What characterizes a good Customer relationship from?
It is based on trust, loyalty, and a long-term, honest interaction with one another.
Only those who truly understand the customer and genuinely and passionately care about their concerns can build a long-term relationship with them. A customer who feels perceived as a person with desires and emotions will feel comfortable and remain with a service provider. Ultimately, this is the only way business growth is possible. That's why we encourage all new employees to act with our customers in mind, which has allowed us to work trustingly and collaboratively as a Shopware service provider with some shops for over ten years.
Our company values in the Overview:
What does that mean exactly?
We communicate honestly and transparent
We advise the customer to the best of our knowledge and belief and only make suggestions for further actions if we are convinced of their meaningfulness ourselves. This allows us to clearly explain why we take certain measures to ensure a high level of transparency.
Errors are free repaired
Mistakes can have unpleasant consequences and should not occur in the first place. If we still make a mistake, we do not pass it on to the customer. We take responsibility and bear the resulting financial consequences as well as the costs for the correction ourselves.
We communicate appointments binding and give our 110% to adhere to these as well
Since reliability and punctuality hold a particularly high value in e-commerce, we do our best to meet project deadlines. This is based on proactive planning, good organization, and continuous improvement of the efficiency of internal processes.
None Calculation of internal onboarding of new employees
That a new employee is trained in specialized work processes is a fundamental prerequisite for delivering good quality in line with customer expectations. Naturally, the costs incurred during training will be covered by us.
We advise the customer in their interest independent from our benefit, the customer makes the decision
We always advise the customer in such a way that a benefit for their company arises. Whether it is about evaluating a shop migration, updates, usability, or SEO measures, the experts at arboro express their professional opinion to the best of their knowledge and belief, always with the aim of achieving the greatest advantage for the customer's shop. However, the customer has the final say and ultimately makes the decision.
We are proiv and honest with our suppliers, partners, and colleagues
Fairness and politeness, as well as mutual respect, are among our highest principles and form the basis for a good customer relationship, but also for working with partners and suppliers.
The Quality claim to our own work
As we perform our work with passion, we always have high standards for ourselves and always aim to achieve optimal results for our customers. All work is carried out diligently and verified through proper quality assurance processes. This also includes promptly correcting discovered errors and proactively approaching the customer with suggestions for improvement.
We communicate externally and internally appreciative and at eye level
Criticism is important and is only expressed on a factual level, never on a personal one. Just as we are willing to accept factual criticism from customers, it is also necessary to exercise constructive criticism internally. Only in this way can facts be analyzed, potential errors identified, and errors themselves reduced to consistently provide high quality to the customer.